Missing a lot of submissions from several forms

  • Pranav_Yanturu
    Asked on March 19, 2025 at 10:56 AM

    Hello, a large chunk of our data is missing from various forms.

  • Cristy_P
    Replied on March 19, 2025 at 11:56 AM

    Hi Pranav_Yanturu,

    Thanks for reaching out to Jotform Support. Have you checked the Trash folder in your Submission Tables if it was deleted? If not, you can easily check deleted submissions in Jotform Tables. Let me show you how:

    1. In Jotform Tables, click on the Three Dots icon next to your form title in the tabs.
    2. In the dropdown menu, click on Trashed Entries to open the Trash menu.
    3. Then, you'll see the deleted submission.

    Missing a lot of submissions from several forms Image 1 Screenshot 30

    If the submissions you're looking for is there, you can easily retrieve it.

    1. Under the Trash folder on the right, click on the Checkboxes to select the submissions you want to purge. To select all, click on the Select All button.
    2. Now, click on Restore.

    Missing a lot of submissions from several forms Image 2 Screenshot 41

    If you don't see the submissions under the Trash folder, let us know and we'll look into it more to see if we can figure out what's going on. Also, can you share with us the link to the form with the missing submissions? We have a guide on where to find your form URL that you can check out.

    Keep us updated and let us know if you need any more help.

  • Pranav_Yanturu
    Replied on March 19, 2025 at 3:53 PM
  • Kyle Jotform Support
    Replied on March 19, 2025 at 5:10 PM

    Hi Pranav_Yanturu,

    To help us investigate the issue, can you share the Submission IDs of the missing entries you’re looking for? This will allow us to locate the submissions and better understand what might have happened.

    Once we hear back from you, we'll be able to help you with this.