PDF Editor: Gaps shows in Downloaded PDF

  • accessopportunity
    Asked on March 18, 2025 at 8:48 PM

    My downloaded PDF has gaps where there shouldn't be. These gaps do not appear in the preview.

    Downloaded PDF:

    PDF Editor: Gaps shows in Downloaded PDF Image 1 Screenshot 30

    PDF Preview:

    PDF Editor: Gaps shows in Downloaded PDF Image 2 Screenshot 41

  • Shane JotForm Support
    Replied on March 19, 2025 at 3:16 AM

    Hi accessopportunity,

    Thanks for reaching out to Jotform Support. Can you provide us your form's URL, so we can check? Let me show you how:

    1. In Form Builder, in the orange navigation bar at the top of the page, click on Publish.
    2. In the Quick Share tab, click on Copy Link in the Share With Link section.

    PDF Editor: Gaps shows in Downloaded PDF Image 1 Screenshot 20Once we hear back from you, we'll be able to help you with this.

  • accessopportunity
    Replied on March 19, 2025 at 11:46 AM
  • Cristy JotForm Support
    Replied on March 19, 2025 at 12:48 PM

    Hi accessopportunity,

    I’ll need a bit of time to look into this. I’ll get back to you as soon as I can.

    Thanks for your patience, we appreciate it.


  • Cristy JotForm Support
    Replied on March 19, 2025 at 3:08 PM

    Hi accessopportunity,

    I tested your form and had the same issue, so I created a ticket and escalated this to our Developers. Although we don't know exactly when it'll be fixed, we’ll circle back to this thread when we have an update.

    Thanks for your patience and understanding, we appreciate it.

    PDF Editor: Gaps shows in Downloaded PDF Image 1 Screenshot 20

Your Answer