Progress bar is not showing the right percentage of completed fields

form opened by new client say 21% completed 14 / 66 fields populated. when they haven't even started the form

AI bot 0 help

Hi Rebecca,

Thanks for reaching out to Jotform Support. Can you tell us what type of widget you've used to show that progress bar? I couldn't find any widget added to your form. And, it's not the Progress Bar widget like the one below:

After we hear back from you, we'll be able to move forward with this.

I did not add any widget to show any progress bar.

Hi Rebecca,

When I tested your form, the same thing happened, so I created a ticket about it and escalated this to our Developers. As soon as we have an update, we’ll let you know.

Thanks for your patience and understanding, we appreciate it.

Thank you is there a timeliness as this is an important form

ANY UPDATE?

Hi Rebecca,

There haven’t been any updates yet. I know that it’s taking some time to resolve. I’ve marked this as a Priority and reached out to our Developers again. We’ll let you know as soon as there’s an update.

Thanks for your patience, we appreciate it.