Can't contact Enterprise sales when using free email

  • epickmx
    Asked on March 18, 2025 at 12:34 AM

    when i try to send an email to reques enterprise quota, this error shows

    free email account are not allowed, but iam not a free account.

    Jotform Thread 25321931 Screenshot
  • Richie Jotform Support
    Replied on March 18, 2025 at 1:15 AM

    Hi Epick,

    Thanks for reaching out to Jotform Support. When contacting to Enterprise Sales, you would have to use your email address with company domain. Free domains such as gmail.com or outlook.com is not allowed. Can you try using an email address with company domain in contacting Enterprise Sales?

    Give it a try and let us know if this works for you.