Issue Adding AI App to Home Screen on iOS Devices.

Hi,

I am currently using an AI app, but users using IOS devices cannot add the app to the home screen. the message popup has the sign to download, but it does not do anything. Users using Android devices work great.

Please, help me and guide me on how to add the app to the home screen since most of the clients use iPhones.

I added the QR code.

Hi Jose,

Thanks for reaching out to Jotform Support.  I understand the issue, but I’ll need a bit of time to check on this. I’ll get back to you as soon as possible.

Thanks for your patience, we appreciate it.

Thank you.

Hi Jose,

Thanks for your patience. Upon checking on this, instead of relying on the pop-up prompt to add the app to the home screen, try the following steps:

1. Open the app link in Safari on your iPhone.

2. Tap on the Share icon, the square with an upward arrow at the bottom of the screen.

3. From the options, select Add to Home Screen.

Give it a try and reach out again if you have any other questions.

Thank you so much. I appreciate your help.