Autoresponder Email: Changes in Source Code Not Reflecting

  • WellnessII
    Asked on March 17, 2025 at 8:02 PM


    I am trying to set up an autoresponder email template, however when I replace the source code to get my own formatting it immediately reverts to the original source code, not allowing any changes. The code I used has worked in the auto-notification template, but for whatever reason isn't changing the autoresponder template.


    Thanks for your help!


  • Lara JotForm Support
    Replied on March 18, 2025 at 4:24 AM

    Hi Joel,

    Thanks for reaching out to Jotform support. To clarify, are you working on this form? Also, can you take a screenshot of what you're trying to achieve and share it with our Support Forum so that I can have a better idea of what's going on and help you with this? This guide will show you how to do that.

    After we hear back from you, we’ll have a better idea of what’s going on and how to help.