JotPoll not loading

JotPoll is not loading for my account.

It just sits on the "Something went wrong, please reload the page" screen.

Hi Phillip,

Thanks for reaching out to Jotform Support. Could you let me know which device and browser version you're using to access Jotpoll.com? Try clearing your browser cache, relaunch the browser, and then try again. I've gone ahead and cleared your form cache too. You can also try logging in using an incognito window or a different browser or device to see if that resolves the problem.

If the issue persists, send us a screenshot of your console log report. The console report can provide useful information for debugging or troubleshooting. Doing a network test will help us to understand what's going on. It's easy. Let me show you how:

1. Open the page with the issue, right-click anywhere, and select *Inspect.

2. In the window that opens, click on the *Network tab.

*These may have different names depending on which browser and language you're using.

3. Now, refresh the page you're on using your browser's refresh button or keyboard shortcuts such as CTRL + R or CMD + R to generate data about the page loading time. 

4. Once the page reloads, take a screenshot or a screencast of this section and send it to us.

If you keep having the same problem, we'll create a performance ticket and forward it to our developers. If you're unsure how to post a screenshot or screencast to our Support Form, follow the steps below: 

1. On the Support Forum page, scroll down to the Your Answer section and click on the Image icon.

2. Drag and drop your image into the Upload box, or click on it and select your file.

3. Then, click on the Add button in the bottom-right corner of the window.

4. To resize it, click on your screenshot and then click on one of the boxes in the corners, and drag inward.

5. Once you're finished, click on the Post Answer button at the bottom right of the Your Answer section.

Once we hear back from you, we'll be able to move forward with a solution.