Response to ticket #25277471 - Jotform not downloading images correctly

for some reason i can't respond to my original ticket raised that Afzal responded to, can someone please respond to my below update:

the steps you've told me to do i explained in my email above? did you read it? i tried Microsoft edge and that's worse because the signatures and images don't show up when i click more then view.

please advise what setting on chrome i need to view/change for photos to appear in chrome? 

Hi RachelleDeLuca,

Thanks for reaching out to Jotform Support. You're unable to respond to that ticket, because it's private ticket created under a guest account, so you can only reply there from the email address you used on that thread.

Now, coming back to the issue, can you provide a screen recording, showing the steps on how to replicate the issue, so we can further inspect what's causing it? You can use Loom to capture your screen, and share with us the link, for us to check.

Once we hear back from you, we'll be able to help you with this.