Stripe: Updating the Stripe Tax and Shipping Labels

Hi - Stripe has indicated that you all can help update the Shipping and Tax Labels on this check out screen. I want the Shipping Fees to say Service Fees and the Tax to say Credit Card Processing Fee. Please confirm how to do this. Also, The Adventure Sports label is wrong, it should say Hardwood Palace powered by DL6 Sports. Here is the link to the form. https://form.jotform.com/250703696910156

Stripe Support

Wed, Mar 12, 9:08 PM (3 hours ago)

to me

From the Stripe Support Team - Please follow up.

Hi Donnie,

 

Thanks for reaching out. I understand that you need help with the customization of your receipt. Let me help you with that. 

 

Further reviewing your account, the issue you're experiencing regarding customization of the branding of your receipt is fully managed by Jotform, and they are best equipped to assist you directly.

I know it can be confusing to navigate between different support teams, and I want to assure you that we're here to guide you in the right direction. To get the most efficient help for your specific situation, please contact Jotform's support team using the following information:

Support info : support@jotform.com 

Support website : https://www.jotform.com/contact/

Support phone : +14154154154

If, after speaking with Jotform, they determine that our involvement is necessary, we kindly request that they reach out to us directly on your behalf, quoting the ticket number 20833293. This approach ensures we can collaborate effectively to resolve your issue if needed.

For more information about how Stripe works with third-party integrations, you may find this resource helpful: https://support.stripe.com/questions/help-with-third-party-integrations

 

Best regards,

Torie

Hi Torie,

Thanks for reaching out to Jotform Support. While the feature you’re looking for isn’t currently available at Jotform right now, we've gone ahead and escalated your request to our Developers. Exactly when or if it's developed depends on their workload, how viable it is, and how many other users also request it. If there are any updates, we’ll circle back to this thread and let you know. 

We appreciate your patience while we work on a solution.

Ok. Thanks. The end goal is to pass along the Stripe processing fees plus
our internal service fees onto the customer. Any suggestions on how to do
this.
Thanks
Dc
...

Hi Dc,

I see you labeled tax in the payment field as CC Processing, which is correct, but it's still showing Tax on the Stripe Checkout Page. Basically, the goal is to have it appear as CC processing on the checkout page too. There's currently no workaround for this, but this has been escalated to developers.

In the meantime. I suggest using regular Stripe Integration so they will make a payment within the form rather than being redirected to a checkout page.

Give it a try and let us know how it goes.

Thanks. We need to support Apple Pay and it’s my understanding that only
the hosted version accomplishes this. Can you please share other options
...

Hi Push_Big,

Thanks for reaching out to Jotform support. Currently, our forms are limited to one payment integration each, which means you can only have either Apple Pay or Google Pay per form. To support both payment methods, you would need to create separate forms, one for Apple Pay and another for Google Pay.

You can check this guide to know more about how to integrate Apple Pay and Google Pay with Jotform.
If you need assistance setting up the additional form or have any further questions, please let us know.

Hi - I only need to support apple pay. what are my options?
...

Hi Push_Big,

Unfortunately, Jotform doesn't have a direct integration with Apple Pay, but you can integrate your form with Square or Stripe Checkout. We also have a guide here that you can check out to learn more about How to Integrate Apple Pay and Google Pay With Jotform.

Give it a try and reach out again if you have any other questions.

Any updates here... It was my understanding that you all were going to work with Stripe with this.