Trouble uploading pictures to form from mobile

  • baileyadrales
    Asked on March 12, 2025 at 4:34 PM

    I made a form that has three separate areas to download pictures. When uploading pictures from a computer, it works just fine. When trying to upload from a phone, the photos won't upload which won't allow you to submit a form. Is there a way I can change any settings to help pictures upload?


    What's the best way to fix this problem?

  • Ronald JotForm Support
    Replied on March 12, 2025 at 5:24 PM

    Hi Bailey,

    Thanks for reaching out to Jotform Support. I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:

    Trouble uploading pictures to form from mobile Image 1 Screenshot 20

    Can you check your connection and try it again and see how it goes? If you run into the same issue again, let us know, and we'll do some more testing to see what's going on.

    Give it a try and let us know if you have any other questions.