Take Photo widget: Isn't showing the photo properly when retaking a photo on an iPad.

Hi, for some reason when my employees go to use the take photo open, the screen looks like this.

I'm not sure why, and i've removed the function and re-inserted the take photo option, and it'll work and display correctly the first time, but the second time, the screen shows like imaged here, but on the photo received it shows correctly.

Also the camera is built into the Ipad that is being used.

Hi Carbridge,

Thanks for reaching out to Jotform Support. I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:

• Test Screencast

I've cleared your form caches to see if this would correct any unnecessary errors in the form. Can you try it again and see how it goes? If you run into the same issue again, let us know, and we'll do some more testing to see what's going on. 

Give it a try and let us know how it goes.

Was this test on an ipad at all?
The ipad is the latest generation.

Hi Carbridge,

I tried to replicate the issue by using an iPad device, and I was able to replicate the issue. Take a look at the screencast below:

As a precaution, we suggest clearing your browser caches and cookies. Once done, could you try using a different device to see if it makes any difference? If the same thing happens again, can you send us a screenshot of your browser console report? Let me show you how to post a screenshot to our Support Forum:

1. On the Support Forum page, scroll down to the Your Answer section and click on the Image icon.

2. Drag and drop your image into the Upload box, or click on it and select your file.

3. Then, click on the Add button in the bottom-right corner of the window.

4. To resize it, click on your screenshot and then click on one of the boxes in the corners, and drag it inward.

5. Once you're finished, click on the Post Answer button at the bottom right of the Your Answer section.

That's it. Once we hear back from you, we'll be able to help you with this.

Hi, i've had my I.T. install it on another Ipad, same issue.

First time use, it displays properly, second time use onwards, it only shows about 10% of the camera on the screen, but still takes the full photo.

Hi Carbridge,

To isolate the issue, can you confirm if this only happens when using an iPad? Also, can you send us a screenshot of your browser console report while the problem is happening? 

As soon as we hear back from you, we can move forward with a solution.

Hi, can't provide the browser console report as it's on an ipad as our ipads are locked out by I.T so our staff can't use the internet for web browsing.

But yes, only on the IPAD, but if I rotate the ipad 90 degrees, it then shows the camera properly, so it appears it's a glitch with the ipad in portrait mode.

Hi Carbridge,

I’ll need a bit of time to look into this. I’ll get back to you as soon as I can.

Hi Carbridge,

We've tested your form and had the same issue, so I created a ticket and escalated this to our Developers. Although we don't know exactly when it'll be fixed, we’ll circle back to this thread when we have an update.

Thanks for your patience and understanding, we appreciate it.

Ok, thank you for the update, I shall await your reply.