Quiz form not submitting in embed

  • Jennybarnes
    Asked on March 11, 2025 at 10:58 PM

    Form https://form.jotform.com/250697893319069 works in partly in preview. When embedded in wordpress has the following errors:

    • submission does not complete but gets stuck
    • have created a new quiz form and get same problem
    • Have tried different embed codes and still same problem

    Also problem with Thank You page - have enabled this form to be a quiz through QuizForm but in preview,
    • thank you page defaults to default icon, not customised icon and message; does not show button Try Again as in screen shot below
    • is there any way to remove jotform logo in answers?
    Jotform Thread 25122891 Screenshot
  • Sheena JotForm Support
    Replied on March 12, 2025 at 4:12 AM

    Hi Jennybarnes, 

    Thanks for reaching out to Jotform Support. Since you mentioned that the issue occurs only on the website where the form is embedded, will you allow us to create a test submission? Can you share the website URL? If you haven't done yet, can you embed the form using the IFrame code instead? By utilizing the form within an iFrame, the risk of script conflicts on your page is significantly reduced. Let me show you how:

    1. In Form Builder, click on Publish in the orange navigation bar at the top of your screen.
    2. In the menu on the left side of your screen, click on Embed.
    3. Click on iFrame then click on </> Copy Code. Paste your code into your webpage's embed area, and that’s it.

    Quiz form not submitting in embed Image 1 Screenshot 20


    As for your other question, I've moved that to a new thread. You can check that out here.

    Reach out again if you have any other questions.

  • Jennybarnes
    Replied on March 12, 2025 at 5:43 PM

    iframe enabled form to submit but with 2 errors:

    • on submission screen bounced to top of page, not the form results
    • form results embed code displaying, rather than results as in screen shot below

    Quiz form not submitting in embed Image 1 Screenshot 20 Screenshot 10

  • Aries JotForm Support
    Replied on March 12, 2025 at 10:11 PM

    Hi Jennybarnes, 

    To resolve the auto-scrolling issue, try using the modified iFrame code for your form below.

      <iframe
       id="JotFormIFrame-250697893319069"
       title="Effective Training: You test"
       allowtransparency="true"
       allow="geolocation; microphone; camera; fullscreen"
          src="https://formjotform.claystructures.com/250697893319069"
       frameborder="0"
       style="min-width:100%;max-width:100%;height:539px;border:none;"
       scrolling="no"
      >

      </iframe>
        <script src='https://cdn.jotfor.ms/s/umd/latest/for-form-embed-handler.js'></script>
        <script>window.jotformEmbedHandler("iframe[id='JotFormIFrame-250697893319069']", "https://formjotform.claystructures.com/")</script>


    As for your other question, I've moved that to a new thread, and I will answer it shortly. You can check that out here.

    Give it a try and let us know how it goes.

  • Jennybarnes
    Replied on March 13, 2025 at 12:50 AM

    Thank you - that new script solved it!