Driving Distance Calculator - Request Denied

Hi there,

Having problem with the driving distance calculator
Invalid result (error: REQUEST_DENIED)

I do have a google cloud project

I do have a cloud billing account and it is linked to the project.


I tried with and without any restrictions on the api keys. Same issue
I tried enabling this :

• Geocoding API
• Geolocation API
• Maps Embed API
• Maps JavaScript API
• Places API
• Places API (New)
• Routes API

Still no success.

Nothing in developper mode to track error message. Same on private window (incognito)

Don't know what to do anymore.

My form:
https://form.jotform.com/250686167772266

Hi Jean,

Thanks for reaching out to Jotform Support. I cloned your form and tested it to see if I could replicate the issue, and I ran into the same issue. After checking the list of APIs you shared, I noticed that the Distance Matrix API isn’t included, which is required for this widget to work. Can you check if the Distance Matrix API is enabled on your Google Maps Platform? If not, you’ll need to enable it.

Give it a try and let us know how it goes.

I knew you were going to say this.

But distance matrix api is now considered Legacy and has been replaced by Routes Api which I have enabled already.

Check google note here

And this also

Distance matrix api cannot be enable again. We have to use Routes Api

https://developers.google.com/maps/documentation/distance-matrix/overview?_gl=1*mbyi3f*_up*MQ..*_ga*OTM4NzYzMS4xNzQxNzIxNzMw*_ga_NRWSTWS78N*MTc0MTcyMTcyOS4xLjAuMTc0MTcyMTczMC4wLjAuMA..

Hi Jean,

I'll need a bit of time to look into this and I'll be back as soon as I can.

Thanks for your patience and understanding, we appreciate it.

Hi Jean,

Since Distance API key is now deprecated, and Google is now recommending Routes API. I've escalated this to our Developers so they can further check the issue. Once we hear back from them, we'll circle back to you on this thread and let you know.

Thanks for your patience and understanding, we appreciate it.

Any updates ?

Hi Jean,

We’re working on a solution as fast as we can. Rest assured that we’ll get back to you with an update as soon as we have one.

Thanks for your patience and understanding while we look into this.