When clicked on submit, the button says please wait

My form is now complete but when I fill it in myself it does not proceed to the PayPal payment screen? The submit button just says “please wait…”On 5 Mar 2025, at 23:53, Jotform <noreply@jotform.com> wrote:

Hi moody_moose,

I tested your form and had the same issue, so I created a ticket and escalated this to our Developers. Although we don't know exactly when it'll be fixed, we’ll circle back to this thread when we have an update.

Thanks for your patience and understanding, we appreciate it.



Hi, how long will it take to hear from someone?

Hi moody_moose,

We don't have an estimated time frame. I understand that this is taking longer to solve than expected. I need just a bit more time to come up with a solution. I’ll get back to you as soon as I have one. But, when I tested your live form, fill out your form, and click on submit. It redirected me to the PayPal page. Checkout my screencast below:

Can you try doing a live test submission in your form?

Let us know if there’s anything else we can help you with.

No it still stays on this screen for me:On 7 Mar 2025, at 17:55, Jotform <noreply@jotform.com> wrote:




...

Hi moody_moose,

Can you try using a different internet browser or incognito/private mode if it makes a difference? If you're still having the issue with the submit button, can you take a screenshot of your console logs? If you can take a screenshot of what’s happening, that'll help us to understand better what’s going on. Let me show you how to post a screenshot to our Support Forum:

1. On the Support Forum page, scroll down to the Your Answer section and click on the Image icon.

2. Drag and drop your image into the Upload box, or click on it and select your file.

3. Then, click on the Add button in the bottom-right corner of the window.

4. To resize it, click on your screenshot and then click on one of the boxes in the corners, and drag it inward.

5. Once you're finished, click on the Post Answer button at the bottom right of the Your Answer section.

That's it. Once we hear back from you, we'll be able to help you with this.

I have lost multiple customers because you will not take this issue seriously.

Are Jotform going to reimburse me or refund my annual so that I can move to a different form website?

Once again a customer was unable to process to the payment stage.

https://form.jotform.com/243504594315355

Hi moody_moose,

I'll pass this along to our developer team. Could you also take a screenshot of the console log and send it to us? Could you please also provide a screen recording about how you can replicate this issue? That would help us better understand what's causing the issue.

Once we hear back from you, we'll be able to move forward with a solution.