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Carvalho_EdrioAsked on February 25, 2025 at 9:39 AM
How can I instruct my agent to answer correctly about dates? The agent answers the wrong day of the week. If asked what day of the week it is today, the agent gets it wrong.
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Lorevie JotForm SupportReplied on February 25, 2025 at 9:48 AM
Hi Edrio,
Thanks for reaching out to Jotform Support. Can you share with us the links to your AI Agent so we can check it? Let me show you where to find this:
- In AI Agent Builder, click on Publish on the purple navigation bar at the top of the page.
- Select Standalone from the left side window.
- From Share With Link, click on Copy Link and paste it on this thread
Then, in order to thoroughly troubleshoot the issue you're experiencing, our team would like to clone your AI agent along with its associated knowledge base. By replicating your environment, we can more accurately diagnose the problem and work on a tailored solution. Rest assured that all data will be handled securely and used solely for troubleshooting purposes in line with our strict privacy and security policies. Once the issue is resolved, the cloned AI agent and all associated data will be deleted. We would also like to ask permission to test your AI Agent in case we are unable to replicate the issue using a clone version.
Can you confirm that we have your permission to go ahead with this process? If you have any questions or concerns, we’re here to help.
After we hear back from you, we’ll have a better idea of what’s going on and how to help.
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Carvalho_EdrioReplied on March 19, 2025 at 7:02 PM
Hello.
https://agent.jotform.com/019523a251487251b2985fc8e4bf02d0718d
I agree to share the informations you need. You can go on. Thank you.
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Paolo Support Team LeadReplied on March 19, 2025 at 8:01 PM
Hi Edrio,
I cloned your AI agent and tested it to see if I can replicate the issue, but everything was working properly. The AI agent was able to provide the correct date and day. Check the screenshot below:
If in case the AI agent made a mistake on the day and date , you can simply provide the feedback to your AI agent using the Teach your Agent Feature. Let me show you how:
- In AI Agent Builder, in the navigation bar at the top of the page, click on Train.
- On the menu on the left side, select Teach your Agent.
- Provide your feedback on the Chat box. Make a conversation with your AI agent and reiterate the importance of providing accurate days and dates.
Give it a try and let us know how it goes.