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Group_MeridianAsked on February 10, 2025 at 5:12 AM
Hi,
The problem with the Task element is only one person can be assigned to it, and there is no way it can be taken over or reassigned to someone else, which create big bottlenecks, how this can be dealt with ?
Thanks
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Jason JotForm SupportReplied on February 10, 2025 at 11:04 AM
Hi Group_Meridian,
Thanks for reaching out to Jotform Support. Unfortunately, you can only add 1 assignee per Task element to your Workflow, who is responsible for completing the specific task. As a workaround, you can add multiple tasks if there are more than 1 who needs to work with the task.
Additionally, the reassign feature and the taking over the task in Workflow are only available to regular elements like Approval. While the feature you're looking for isn't available at Jotform right now, we've gone ahead and escalated your request to our developers. Exactly when or if it's developed depends on their workload, how viable it is, and how many other users also request it. If there are any updates, we’ll circle back to this thread and let you know.
Thanks for your patience and understanding, we appreciate it.
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elizabethpearsallReplied on March 24, 2025 at 12:27 PM
I'm glad I found this and it's been suggested. I need a task completed, but need to assign to multiple people, before a notification is sent out. Any individual from the multiple people can complete the task, so I'm looking for an assignee of: person 1 OR person 2 OR person 3.
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Manilene JotForm SupportReplied on March 24, 2025 at 1:01 PM
Hi Elizabeth,
My colleague has already submitted a request to help achieve your goal. While we don’t have a solution at this time, please rest assured that our team is actively working on it. We are committed to resolving this issue and will keep you informed of any progress. As soon as we have an update, we will get back to you.
We really appreciate your patience and understanding while we’re looking into this.