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Hemdat_nehorayAsked on February 6, 2025 at 4:31 AM
Hi, When I embedded the form on my WordPress site https://ythn.org/visit, clicking the submit button displays a CAPTCHA that I didn't request, which prevents people from submitting the form. I don't want the CAPTCHA to appear.
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Chris_L JotForm SupportReplied on February 6, 2025 at 4:54 AM
Hi Hemdat_nehoray,
Thanks for reaching out to Jotform Support. Since you did not explicitly add the CAPTCHA field, it looks like it is our anti-spam system that is showing off the captcha field. We utilize CAPTCHA to reduce the possibility of your form receiving spam submissions. We can disable this feature by whitelisting your account, but note that the form can no longer show the CAPTCHA if there's an actual spam attack. Would you like us to proceed with whitelisting your account?
Once we hear back from you, we'll be able to move forward with a solution.
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Hemdat_nehorayReplied on February 6, 2025 at 5:54 AM
YES. i don't want the CAPTCHA
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Chris_L JotForm SupportReplied on February 6, 2025 at 6:16 AM
Hi Hemdat_nehoray,
I've successfully whitelisted your account, that should resolve the CAPTCHA issue.
Reach out again if you need any other help.
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Hemdat_nehorayReplied on February 6, 2025 at 7:37 AM
it's not working. I can still see the CAPTCHA
and also, when pressing "submit" the button change from "submit" to "undefined" and then I see the Captcha.