When I go to the "support" page, it opens it up in the same browser as my jotform builder. Is it possible to set it up so that the support stuff pops up in a new browser?
Kenneth
JotForm Support
Replied on May 25, 2020 at 1:58 PM
Thank you for reaching support,
May we know from what page or link have you tried to access the support page and experience the issue?
Thank you for your response! It is when I access it from "My Forms"https://jotform.claystructures.co/myforms
By the way, is there a way to access the help feature when I am editing a document. From this screen:https://www.jotform.com/build/201443603425041 Thank you again for your help!
Sincerely,Batya Levy On Monday, May 25, 2020, 01:58:59 p.m. EDT, JotForm wrote:
A new response has been received: Answered by Kenneth_C
Thank you for reaching support, May we know from what page or link have you tried to access the support pageand experience the issue? Can you also send us a screenshot of that page, that could help too: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum We will be waiting for your response. Thank you for your patience. Best. View this thread on browser » Unsubscribe Thread 1590429535 ...
Kevin
Support Team Lead
Replied on May 25, 2020 at 4:52 PM
I'm afraid that there is no way to configure the links on the menu to open a new tab, I have opened a feature request for this, although we cannot provide an ETA, we will keep you updated via this ticket.
Regarding the other question, this was moved to a different ticket so we can assist you better and avoid confusion, we will continue assisting you here: https://www.jotform.com/answers/2345314
Thanks.
batyalevy
Replied on May 25, 2020 at 5:28 PM
Thank you for all your help! Sincerely,Batya On Monday, May 25, 2020, 04:52:15 p.m. EDT, JotForm wrote:
A new response has been received: Answered by Kevin_G
I'm afraid that there is no way to configure thelinks on the menu to open a new tab, I have opened a feature request for this,although we cannot provide an ETA, we will keep you updated via thisticket. Regarding the other question, this was moved to a different ticket so we canassist you better and avoid confusion, we will continue assisting you here: https://www.jotform.com/answers/2345314 Thanks. View this thread on browser » Unsubscribe Thread 1590439933 ...
Kevin
Support Team Lead
Replied on May 26, 2020 at 12:00 AM
I forgot to mention that links can be opened in a new tab by using a combination of Ctrl + Clicking on it (if you use Windows) or Command + Clicking on the link (if you use Mac). This works with any links regardless the menu configuration.