Dropbox integration not working on two of my forms.

I have dropbox integration set up for several forms, but it is not working for two of them. Can you help me figure this out?

Hi Emily,

Thanks for reaching out to Jotform Support. Can you share with me if there's an error you're experiencing when integrating into Dropbox? Or were the files not moving to the Dropbox folder? I cloned one of your forms and tested it to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:

Can you try re-integrating your form with Dropbox to see if the issue persists? Here's how to do it:

1. Open your form in Form Builder, and in the blue navigation bar at the top of the screen, click on Settings.

2. Under the Integrations tab on the left side of the page, click on Dropbox Integration.

3. Click the 3 vertical dots, then select Delete or Disable.

4. Click the Yes, Discard to confirm, then click the Add New Action button to integrate the Dropbox again.

You might also want to check out this guide How to Integrate Forms With Dropbox for more information.

Keep us updated and let us know if you need any more help.

The form is not getting to dropbox. I just did a test after following the instructions above to delete the integration and add it back and it did not solve the problem

Hi Emily,

Can you try re-submitting the submissions in the Jotform Table using Entry Editing in Jotform Tables to push the submission and trigger the integration? You don't need to make any changes to the submission, you just need to click the submit button again. Here's how:

1. In Jotform Table, tick the submission you want to send to Dropbox.
2. Click the 3 vertical dots, then select Edit Entry.

Once done, make sure to submit the form again.

If you're still having the same issue, we'll do a more in-depth investigation and work on finding a solution.

Keep us updated and let us know if you need any more help.

That still did not work. I'm getting the email notification, but it's not in dropbox

Hi Emily,

In this case, I created a ticket and escalated this to our Developers. Although we don't know exactly when it'll be fixed, we’ll circle back to this thread when we have an update. Also, can you share all the forms that have been affected with this issue so I can include it in the escalation?

Thanks for your patience and understanding, we appreciate it.



It is just CSR arbitration and Arbitration Agreement that are not working. Everything else is working great!

Hi Emily,

I've gone ahead and added these forms to the escalation. Rest assured, that we’ll get back to you with an update as soon as we have one.

Thanks for your patience and understanding, we appreciate it.

Hi Emily,

Thanks for patiently waiting. When I checked your integration logs, I saw that you run into "path: not found" error. I was able to replicate the issue when I deleted the created folder in Dropbox. You can also see that your folder seems to be deleted when you click on the link in your integration:

Can you please check your Dropbox account to see if you have deleted the related folder created by integration?

Once we hear back from you, we'll be able to move forward with your request.

No I have not deleted anything in Dropbox. I currently get the other forms like:

Statement of Mileage Pay

Tip Reporting

Tip Credit Notice

All of these correctly go to my dropbox and create a folder when they are integrated

Hi Emily,

We have checked your integration setup again, and the issue seems to be related to the target folder being deleted in Dropbox. You can also see that the folder has been deleted by clicking on the link in your form's integration section:

In this case, we would expect that removing the integration and setting it up again would create a new folder in Dropbox, and you are not supposed to see any error messages. Can you please try again and see how it goes? If you run into the same issue again, we would check again with our developers and get back to you as soon as we can.

Let us know if there's anything else we can help you with.