Cannot clone all fields in the form app

when I'm cloning an App, it does not copy all the elements; Please refer to:

https://app.jotform.com/250215641672250

then I cloned it and this is what I get:

https://app.jotform.com/250225950267254

A lot of the elements are not transferred over.

Help.

Sorry it is this one:

when I'm cloning an App, it does not copy all the elements; Please refer to: 

https://app.jotform.com/250215641672250

then I cloned it and this is what I get:

https://app.jotform.com/250225266822251

Hi Mobicards,

Thanks for reaching out to Jotform Support. Can you check in your app settings if you allow cloning? To check, let me show you how:

1. In App Builder, in the purple navigation bar at the top of the page, click on Settings.
2. In the menu on the left side of the page, click on App Settings.
3. Then scroll down to Prevent Cloning and toggle it to OFF.
   
   

Give it a try and let us know if this works for you.

I toggled it off. It still does the same thing. The funny thing is that when i take off one element from the cloned one. i gets replaced with another one from the 30 elements from the original one. it's as if it's there but it's maxing out to show only 9 elements instead of 30. Please look into this because i honestly think this is a technical glitch.

Hi Mobicards,

It's possible that some widgets or elements may not be supported in the cloning process, leading to them not being copied over. Can you try clearing your form caches and try to clone the app again to see if the issue persists? Let me show you how:

1. On your My Forms page, click on your Avatar/Profile Image icon.

2. In the window that opens, click on Settings.

3. In the Settings menu, scroll down to the bottom and click on Clear Cache. And that's it, you're done.

We also have a guide on How to Clear Your Form Caches that you can check out.

Let us know if you have any other questions.

Clearing the cache didn’t work either. If you only cared to open my examples, you would’ve solved this or probably elevated this to someone who could help me. Your explanation re some elements not being supported does not make sense either. The elements that were copied are exactly the same type of elements that were left out. Again, please look at the example links. I hope I get some solid resolution on this the next time.

Hi Mobicards,

I have cloned your app and replicated the issue. I have escalated this to our developers for further checking. Once they have updates, you will be notified at this thread.

Let us know if there’s anything else we can help you with.

Thanks

Any word on this? I believe it's a quick fix.

Hi Mobicards,

We have not received an update from the Developer Team. I have gone ahead and reached out to them for any updates that they can share. Once we hear back from them, we will let you know via this thread.

Let us know if there’s anything else we can help you with.

Thank you. I hope they address it soon.

Still no resolution on this one?

Hi Mobicards,

There haven’t been any updates yet. I know that it’s taking some time to resolve. I’ve reached out to our Developers again for possible progress of the investigation. We’ll let you know as soon as there’s an update.

Let us know if there’s anything else we can help you with.

Any update on this?

Hi Mobicards,

There haven’t been any updates yet. I understand that this is taking longer to solve than expected. We’re working on a solution as fast as we can. Rest assured that we’ll get back to you with an update as soon as we have one.

We really appreciate your patience and understanding while we’re looking into this.

Hi Ryan,

To avoid confusion, I moved your other question to a new thread and helped you with that here.

Let us know if there’s anything else we can help you with.