PayPal Business Integration: Selecting Venmo takes back to the checkout screen after clicking on the Pay button

When I select PayPal option to pay, the Window showing PayPal or Venmo payment options (while I'm at it, why does Venmo only appear as an option when I hit the PayPal radio button?), the Continue button is hidden on all platforms I have tried. If I click on the credit card radio button the Continue button is visible, but clicking it just results in a hang state.

Hello Cfcaquestions,

Thanks for reaching out to Jotform Support. I understand that the Submit button may be hidden after clicking the PayPal option, but, once you click the PayPal or Venmo payment options and a window appears for the respondents to enter their payment details and make payment, it will automatically return to the form and submit the form. Check out the screencast below to see my results:

This is why the Submit button isn't needed once the PayPal payment option is selected. We also have a guide about How to Integrate PayPal Business with Jotform that you can check out.

Reach out again if there’s anything else we can help you with.

This does work this way for PayPal, but not for Venmo. I was able to submit a form paid for by PayPal, and got the thank you screen. Selecting Venmo takes me out to Venmo, but when I click Pay it just returns to the form and does not process payment.

Also, why can't I see Venmo as an initial payment option? I see Credit/Debit card, and PayPal, and when I click on PayPal I see PayPal and Venmo options.

Hi Cfcaquestions,

With a PayPal Business account, you can offer Venmo as a payment option within PayPal. That's why this only appears right after clicking the PayPal option in your form.

Now, since you mentioned that Venmo isn't working after selecting it as your preferred payment option, keep in mind that the Venmo payment method will only show for US users and if you use an iOS device, it will only show on Safari. In addition, to use Venmo payment on your mobile device, it is needed to have the Venmo app installed. Check out this guide for more details on checking out using mobile and desktop when you choose Venmo as your payment option.

Keep us updated and let us know if you need any more help. 

The scenario that did not work was using an iOs device (hone), in the Safari browser, with the Venmo app installed (and logged into). I tried with both PayPal and Venmo and got the same result as below (example is Venmo).

With the form completed and products selected, I came to this screen:

I click on Venmo and go to this screen

When I click on Pay, it takes me back to this screen, and not the Completion screen.

Hi cfcaquestions,

To refresh the integration, can you try to temporarily switch to a different payment processor and then switch back to PayPal business? It's really easy to do. Let me show you how:

1. In Form Builder, select the Product List and click on the Credit Card icon.
2. In the payment properties that opens on the right side of the page, click on the Plug icon.
3. Select from any available Payment Connections in your account, then click on Switch.
4. Click on Yes, Switch in the confirmation window.
   
5. Repeat the process but this time, select PayPal business.

Give it a try and let us know how it goes.

I did as you suggested, and still get the same result.

Hi cfcaquestions,

It appears we have a known issue with Venmo payments. Our Developer Team is aware of the issue, and they are working on it right now. We'll let you know as soon as they get it fixed. 

Thanks for your patience, we appreciate it.

Hello cfcaquestions,

PayPal has indicated that changes made between January 8th and January 21st, 2025, may be causing issues with Venmo payments.

We use the client-side integration for Venmo so this incident has affected us. The issue can be reproduced on Mobile Safari.

We have already reported the issue to them and are awaiting further updates. PayPal is actively working on a fix. Unfortunately, their status page does not accurately reflect the incident, but you can find the open GitHub issue if needed. 

Thank you for your understanding.

No updates / fixes for this yet?

Hi cfcaquestions,

I'm afraid we do not have any updates yet. Our Team is still looking into this and as soon as we have an update, we will let you know.

Thanks for your patience and understanding, we appreciate it.

Hello,

We are sorry for the issue you experienced.

The issue was on PayPal side and we are waiting an update from them. However, we implemented an alternative solution so could you please try again? Please let us know, if you still replicate the issue. Please provide screenshot of the error, if you can replicate the issue.

Thank you.