Total Amount to be paid is not showing when selecting the Table of 10: $2500 option from the field Please select your preferred pricing option.

  • Warsaw
    Asked on January 22, 2025 at 1:34 PM

    Hi,


    In this form: https://www.jotform.com/build/250142628132447


    We have two different options: single ticket at 250 or a table for 2500. If you select the 250 the amount is copied into stripes amount, but if you select 2500 it shows up as zero. I did the same thing and tried a bunch of different ways and it won't update.Total Amount to be paid is not showing when selecting the Table of 10: $2500 option from the field Please select your preferred pricing option Screenshot 40Total Amount to be paid is not showing when selecting the Table of 10: $2500 option from the field Please select your preferred pricing option Screenshot 51Total Amount to be paid is not showing when selecting the Table of 10: $2500 option from the field Please select your preferred pricing option Screenshot 62

  • Joshua_T JotForm Support
    Replied on January 23, 2025 at 2:36 AM

    Hi Kelly,

    Thanks for reaching out to Jotform Support. I’ll need a bit of time to look into this. I’ll get back to you as soon as I can.

    Thanks for your patience and understanding.

  • Joshua_T JotForm Support
    Replied on January 23, 2025 at 3:27 AM

    Hi Kelly,

    I visited the link to your form, and it appears to be working as expected. Check out this screencast below:

    Total Amount to be paid is not showing when selecting the Table of 10: $2500 option from the field Please select your preferred pricing option Screenshot 30

    After thorough testing, it appears that the issue only occurs when you switch from Per Person to Table. Check out this screencast below:

    Total Amount to be paid is not showing when selecting the Table of 10: $2500 option from the field Please select your preferred pricing option Screenshot 41

    So, I created a ticket and forwarded it to the developers. Once we hear back from them, we will circle back to this thread to let you know.

    In the meantime, let us know if you need any other help.

  • Florence JotForm Support
    Replied on April 14, 2025 at 3:10 AM

    Hi Kelly,

    When I cloned and tested your form, the same thing happened for me. After investigating it a bit, I found a solution. It's really easy to fix. Let me show you how:

    1. In Form Builder, in the orange navigation bar at the top of the page, click on the Settings.

    2. In the menu on the left side of the page, click on Conditions, and select Update/Calculate in the search dropdown menu.

    3. Then, scroll down to the 5th condition of your form and hover your mouse over it and click on the Pencil icon on the right side of it.

    Total Amount to be paid is not showing when selecting the Table of 10: $2500 option from the field Please select your preferred pricing option Screenshot 40 4. In the menu opens, revise your condition like you see in the screenshot and click on Save at the bottom.

    Total Amount to be paid is not showing when selecting the Table of 10: $2500 option from the field Please select your preferred pricing option Screenshot 51That's it. Check out the screencast below to see my results:

    Total Amount to be paid is not showing when selecting the Table of 10: $2500 option from the field Please select your preferred pricing option Screenshot 62 Keep us updated and let us know if you need any more help.