PDF Editor is not loading

Hi this form pdf will not load, can you please resolve the issue

Stock Evaluation Report - Jotform PDF Editor

Hi mattbodycote,

Thanks for reaching out to Jotform Support. I cloned and tested your form to replicate the issue, and I ran into the same issue. I created a ticket about it and escalated this to our Developers. As soon as we have an update, we’ll let you know.

Let us know if you have any other questions.

hello,

just following up on this. Is there any updates?

Hi mattbodycote,

There haven’t been any updates yet. I know that it’s taking some time to resolve. Rest assured that we’ll get back to you with an update as soon as we have one.

Thanks for your patience, we appreciate it.

Hello,

I understand you said someone will get back to me, however, it has been a week since the ticket was submitted.

Hi mattbodycote,

There haven’t been any updates yet. I know that it’s taking some time to resolve. I’ve marked this as a Priority and reached out to our Developers again. We’ll let you know as soon as there’s an update.

We appreciate your patience while we work on a solution.

Hi,

it's been 3 weeks since this was submitted. Please let me know if this is unusual support with Jotform. The whole point currently is to see if Jotform is a reliable tool for our company.

Hi mattbodycote,

I understand that this is taking longer to solve than expected. Our Developers are working on this as fast as they can. As soon as we have an update, we'll let you know.

Thanks for your patience and understanding, we appreciate it.

Okay, unfortunately 3 weeks is unreasonable. I’d expect support’ to have the experience of the program and to be able to resolve this in a reasonable amount of time. If our company relied on this form then any process stemming from this would now be out of action for 3 weeks. It would literally have been quicker to recreate this form than it has been contacting and following up with support.

Hi mattbodycote,

There haven’t been any updates yet. I know that it’s taking some time to resolve. I reached out to our Developers again. We’ll let you know as soon as there’s an update.

We really appreciate your patience and understanding while we’re looking into this.

Hi,

coming up on three months and no resolution or follow up? please can someone remove this pdf from my login, it is stopping me from editing all pdf's

Hi mattbodycote,

I forwarded your request to our developers, we'll be back to you as soon as possible.

Thanks again while we're working on this.