Account: Administrator Replacement

Hello,

Our administrator is no longer with us. Can the emails for Jotform be sent someone else on our team?

The email address attached to this account is no longer active. Please respond to janairevaughan@achievementfirst.org

Hi AchievementFirst,

Thanks for reaching out to Jotform Support. If I understand you correctly, you want your forms' email notifications sent to your other team members. If yes, are the forms sending email notifications currently owned by the account associated with farahmanjiyani@achievementfirst.org? If this is not the account that you are referring to, can you provide us with the correct email address so we can help you better?

After we hear back from you, we’ll have a better idea of what’s going on and how to help.

yes the account we need to transfer ownership for is this one farahmanjiyani@achievementfirst.org

Hi Achievement First,

If you need to update the recipient of your Notification emails, you can easily do this directly in the Form Builder. Let me show you how:

1. In Form Builder, in the orange navigation bar at the top of the page, click on the Settings tab.

2. In the menu on the left side of the page, click on Emails.

3. Hover your mouse over the Notification Email element and click on the Pencil icon.

4. Go to Recipients tab, and under Recipients Email section, update the email address then click the Save button.

As for changing the email address associated with your Jotform account, we can assist with that. However, I checked the email address farahmanjiyani@achievementfirst.org, and it’s currently linked to an existing Jotform account. Because of this, it can't be used for another account.

You can either provide another email address that isn’t connected to any Jotform account, or log in to the existing account using farahmanjiyani@achievementfirst.org and change its email to something else. Once the email is freed up, we’ll be able to assign it to your desired account.

After we hear back from you, we’ll have a better idea of what’s going on and how to help.

Hello,

Our account is owned by this email farahmanjiyani@achievementfirst.org

They left the organization. I need to be the new owner of the account, how can we do this? We no longer have access to her email.

Hi AchievementFirst,

To recover your account, fill out the Account Recovery form and our dedicated team will assist you in verifying your account ownership, and recovering account access.

Reach out again if you need any help.