Pipedrive integration: Unable to map custom form fields

Hi,

I am trying to link hidden fields via the pipedrive intergration.

Some pipedrive fields aren't showing.

I have tried to delete the intergration, re authorise and re build however this isn't working.

Hello Kegsonlegs,

Thanks for reaching out to Jotform Support. I’ll need a bit of time to look into this. I’ll get back to you as soon as I can.

Thanks for your patience and understanding, we appreciate it.

Hi, thank you. Have you been able to find the issue yet?

Hi Kegsonlegs,

I have reached out to my colleague Mary, and she is already working on it. If there are any updates, we’ll circle back to this thread and let you know.

We appreciate your patience while we work on a solution.

Hello Kegsonlegs,

I cloned your form and tested it to see if I could replicate the issue, but all short text hidden fields are visible and can be integrated into Pipedrive. Check out the screencast below to see my results:

Keep in mind that when mapping a form field, make sure that the field you're mapping it to matches its field type. If you run into the same issue again, let us know, and we'll do some more testing to see what's going on. 

Keep us updated and let us know if you need any more help. 

Hi yes I know the fields are there for Jotform.. but the first field the Pipedrive field you can't select them?? I.e first click referrer the pipedrive field first click referrer is not shown in the list..

Hi Kegsonlegs,

You cannot select the Pipedrive fields to be matched with the form fields. But the integration would automatically get the Pipedrive field type that matches the form field type. May we know what field types are not showing in the integration? You can try setting the field types as text or match the field types in your forms. You can check this guide from Pipedrive about field types.

Give it a try and let us know if this works for you.

I've matched the remaining Jot Form Fields to my Pipedrive fields. I gave an example above - First Click Referrer in both Jot Form and Pipedrive

Hi Kegsonlegs,

May we know the field type of your Referrer field in Pipedrive or the field types that are not showing for us to check? Using a cloned version of your form, I was able to match the first click referrer field using a text type field in Pipedrive. Check out this screenshot of my result:

After we hear back from you, we’ll have a better idea of what’s going on and how to help.

The Pipedrive field type is "Person" so the same as Email, Name & Phone...

Hi Kegsonlegs,

I’ll need a bit of time to look into this. I’ll get back to you as soon as I can.

Thanks for your patience, we appreciate it.

Hi Kegsonlegs,

I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:

Can you try it again and see how it goes? If you run into the same issue again, let us know, and we'll do some more testing to see what's going on. 

Give it a try and reach out again if you have any other questions.

I have attached a screenshot of the fields I am looking to link to.. see attached

Hi Kegsonlegs,

The issue might be related to the field permission. Can you ensure that the account connected to the integration has permissions to write to them?

As soon as we hear back from you, we can move forward with a solution.

Yes the account connected has permission, it's connected through the admin account.

Hi Kegsonlegs,

I’ll need a bit of time to look into this. I’ll get back to you as soon as I can.

Hi Kegsonlegs,

When I cloned and tested your form, everything worked out the way it was supposed to. However, I need to verify some information from our relevant team pertaining to your concerns. We'd need to perform another test to see if we'll have the same results. See the screenshot below for my results:

I created a ticket about it and escalated this to our Developers. Once we get an update from them, we'll circle you back on this thread and let you know.

Thanks for your patience, we appreciate it.

Hi still waiting on a reply for this.. I still am not getting the fields through for the Mint & Mingle forms (is working for Kegs on Legs).

Hello Kegsonlegs,

There haven’t been any updates yet. We’re working on a solution as fast as we can. Rest assured that we’ll get back to you with an update as soon as we have one.

Thanks for your patience and understanding, we appreciate it.

Hi Kegsonlegs,

I tested the issue, however I could not replicate it. Can you provide more details on the field you're having issues with so I can help you better?

We really appreciate your patience and understanding while we’re looking into this.