I am unable to connect PayPal Business to my form

I have been trying to integrate PayPal for business, but it never happens. As per the attached screen shot, the blue connect bar - the little circle keeps moving but the integration never happens

Hi William,

Thanks for reaching out to Jotform Support. I created a form, added PayPal Business to it and was able to connect it. Check out the screenshot below to see my results:

Since I was unable to replicate the issue, can you try deleting the product list from your form and add it again? Doing that is easy, let me show you how:

1. In your form, click on the Product list, then on the Trash icon on its right side to delete it.
2. Next, click on the + Add Form Elements button in the top left side of the screen.
3. Under the Basic tab, search for the Product List and add it again to the form.
4. Now, click on the Add Integration icon and connect it with PayPal Business.
5. Finally, click on the Product List icon and then, in the panel on the right side of the screen, click on Settings.
6. Now, click on the Magic wand icon at the top of the panel and Connect your Paypal Business integration.

If the issue persists, try to connect your Payment Gateway using a different browser or a browser private page.

Give it a try and reach out again if you have any other questions.

Thank you. Is it possible to do this on test mode? My fear is that I removed the current integration, which is still working, and replace it with PayPal business and it doesn’t work. We are in the final week of selling tickets online for an event and if we have any issues with the transition it will cause us all kinds of problems
...

Hi William,

Are you talking about this form? If so, I checked it and found that PayPal Pro is currently used as the form's payment gateway. PayPal has discontinued 'Pro' and any platform that uses it needs to change it to a 'Business'. In essence, we have to follow the change, and all Jotform users who use PayPal Pro need to change it to PayPal Business. That way, you can continue on collecting payment for the form without issues.

Using Test Mode will trigger the integration to reset, even when using the same integration. The reason is that the system is prompted that a different account will be used for the integration, since a different mode will be used, which would ask you to add another set of gateway credentials. Can you try removing the integration and add it back using PayPal Business? Here's how:

1. In Form Builder, go to the Product List field and click on the Trash Can icon to completely delete it.
   
2. Once deleted, click on Add Element on the left.
3. Go to the Payments tab.
4. Look for PayPal Business and add it into your form. Automatically, the products you originally added will be included in it.
5. Click on Connect to add your PayPal account for the integration.
   

Give it a try and let us know if you have any other questions.

Hi theboostershots,

I moved your other question to a new thread and helped you with that here.

Hi William,

I just heard back from our developers. They've solved the issue, so it should all be working fine now. Can you give it a try and see how it goes? 

Let us know if you need any help.

Whenever I try this the add pay pal business connection it never connects. The timer keeps going and going but no connection
...

Hi William,

Note that when connecting with the PayPal Business integration, you need to use a PayPal Business account. Using any other account will not connect as it will fail validation on PayPal's end. Also, if you're trying to connect using test mode, you cannot use your live PayPal Business account. Test mode will only connect when using a PayPal Sandbox Business account. Check out our guide on How to Test Your PayPal Payment Form.

I checked the 2024 National Energy Roundtable Conference Registration Form with Payment form from your account and see that it's not connected with the PayPal integration but rather with the Purchase Order payment integration. If you've ensured that you have a business account and is connecting on live mode, but it's still not working, can you share with us the link to your form, as well as a screenshot of the console report? This will give us a better idea of what's going on and help you better.

Keep us updated and let us know how it goes.

So all are aware if this issue comes up in the future, the issue was the web browser. Once I switched to Chrome it worked.