Why loom widget keeps on getting error?

  • Ben Forman
    Asked on October 22, 2024 at 6:25 AM

    On the loom widget, it keeps showing me the error of "Error setting up loom: Third-party-cookies-disabled

    Same

  • Karlo JotForm Support
    Replied on October 22, 2024 at 6:42 AM

     Hi Ben,

    Thanks for reaching out to Jotform Support. Could you confirm if you are using Chromium based browsers such as Google Chrome, Microsoft Edge, etc.? I checked on your Jotform account logs; you have several forms. Could you share your form that gives the error on the Loom widget? If you can take a screenshot of what’s happening, that'll help us to understand better what’s going on. Let me show you how to post a screenshot to our Support Forum:

    1. On the Support Forum page, scroll down to the Your Answer section and click on the Image icon.

    2. Drag and drop your image into the Upload box, or click on it and select your file.

    3. Then, click on the Add button in the bottom-right corner of the window.

    Why loom widget keeps on getting error? Image 1 Screenshot 30

    4. To resize it, click on your screenshot and then click on one of the boxes in the corners, and drag it inward.

    5. Once you're finished, click on the Post Answer button at the bottom right of the Your Answer section.

    Why loom widget keeps on getting error? Image 2 Screenshot 41

    Or take a screen recording using Loom and paste a public link in the thread.

    That's it. Once we hear back from you, we'll be able to help you with this.