im unable to open submission file

hi

team un able to open my my acess file which i got from customers on query its asking encrypted file pswrd

Hi gmtoverseasconsultancy,

Thanks for reaching out to Jotform Support. Can you provide more details on your issue so that  we can   propose the right solution? 

Are you encountering an issue where a file attached by the user in a submitted form is prompting for a password? It seems the file is encrypted. The best solution is to inform the user that the file was encrypted and request them to resend it without encryption. The user can use the autoresponder email they received and click on the edit link to resubmit the form with the updated file.

If this is not what your looking for, provide more details so that we can immediately address. Once we hear back from you, we'll be able to move forward with a solution.