Why assigned users can't see the form?

When I assign a form to someone and they open it, the form is not there. The attached screenshot shows what they see. I’m not sure if it matters but I am copying and pasting the link in an email. Can you please advise?

Hi godogtraining,

Thanks for reaching out to Jotform Support. Your users need to create a Jotform account first using the email you assigned. This way, Jotform can verify their identity before giving them access to the form. Meanwhile, the screenshot you've shared shows the user needs to log in to their account first before they can see the form. We also have a guide here that you can check to learn more about this.

Reach out again if you have any other questions.

Is this a new feature? My clients were always able to access and fill out
the form in the past without creating an account.
Phyllis Zboril
...

Hi Phyllis,

Unfortunately, the Assign Form Feature is not a new feature. If your clients were able to access your form without requiring them to log in, it might be that you've shared your form with them using the public link. Take a look at the screenshot below:

Let us know if you have any other questions.