The DocuSign token on your Jotform expired

  • projectsanfordfl
    Asked on September 20, 2024 at 1:27 PM

    I just paid for a year with Jotform and still this link on our website is not working.


    Web site is Projectsanford.org

    The link to click is under both the tabs for Marketplace and Alive After 5

    This is where the applicatiant fill out a request to be a vendor - toward the very bottom of the screen is a box in red that states Insurance Information

    when they complete the insurance form - it stops there and get an error message

    error Screenshot 10DocuSign signing error


    Please advise

  • Mafe_M JotForm Support
    Replied on September 20, 2024 at 1:52 PM

    Hi projectsanfordfl,

    Thank you for reaching out to Jotform Support. The DocuSign isn't updated yet, as your DocuSign account does not currently appear to be connected. Please connect your account to the DocuSign widget to make sure it's completely set up, here's how to do it:

    1. Click on the DocuSign widget.
    2. Click on the Wand icon.
    3. Click on the Authenticate button, then sign in to your DocuSign account.

    The DocuSign token on your Jotform expired Image 1 Screenshot 20

    Let us know if you need any more help.

  • projectsanfordfl
    Replied on September 20, 2024 at 2:32 PM


    This is what I am getting now....there is no widget there is no wand

    error Screenshot 10Widget Unauthorized

    Widget is not authorized for signing. Reintegrate the widget and make sure the UPDATE WIDGET button was pressed after the authentication process.

  • Angelica JotForm Support
    Replied on September 20, 2024 at 3:12 PM

    Hi projectsanfordfl,

    I checked your website and understand the issue. Have you tried reintegrating the DocuSign widget in your form? You can follow my colleague's instructions and try to authenticate and update the widget. If the issue persists, please let us know.

    The DocuSign token on your Jotform expired Image 1 Screenshot 20

    Once we hear back from you, we'll be able to move forward with a solution.

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