Why am I getting "The merchant login ID or password is invalid or the account is inactive" error message?

I keep getting this message on my form

Error during transaction

The merchant login ID or password is invalid or the account is inactive.

Could you please help me fix this

Hi Kelly,

Thanks for reaching out to Jotform Support. I checked your account, and it seems that there's no form under it. Can you send me the link to your form, so I can take a look at it for you? Also, the error you're receiving usually refers that the Authorize.net credentials in the payment settings are either incorrect or not yet active. Please check this guide from Authorize.net to learn how to resolve this issue. You may also want to contact Authorize.net directly to confirm that your account is ready for live transactions and that your API Login and Transaction key are correct.

Reach out again if there’s anything else we can help you with.