Account was suspended for no reason

  • Michael Bruce
    Asked on September 20, 2024 at 9:46 AM

    My account has been suspended and i just login now so i dont know why it got suspended

  • Shane JotForm Support
    Replied on September 20, 2024 at 10:28 AM

    Hi Michael,

    Thanks for reaching out to Jotform Support. I've reached out to our relevant team to check on this. We'll circle back to this thread and let you know as soon as there's an update.

    We really appreciate your patience and understanding while we’re looking into this.

  • Shane JotForm Support
    Replied on September 20, 2024 at 11:18 AM

    Hi Michael,

    I just heard from our relevant team. Your account was auto suspended due to our automatic anti phishing system. However, the relevant team checked your form, and it looks like the tagging was a false positive, so we reactivated your account. You should be able to log in now.

    Reach out again if you need any other help.


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