Account Suspended: Request to reinstate.

  • Nil Ferrara
    Asked on September 20, 2024 at 7:58 AM

    Team,

    My account got suspended for the third time in les than 24h... as always, I am just doing forms to have stats on football games with friends.

    Plus, just a few seconds before being suspended, it said I had no forms (as it both forms I had were erased...)

    Please help me!

    Thank you!

    Nil

  • Silvano JotForm Support
    Replied on September 20, 2024 at 8:05 AM

    Hi Nil, 

    Thanks for reaching out to Jotform Support. Your account was suspended because you’ve got a form named HEC Fantasy - Post-Match that was tagged as spam/phishing. We understand that this might not be the case with your form, but we had to act according to the general rule to be in compliance with our Terms of Use.

    I did check your form, and it looks like the tagging was a false positive, so I reactivated your account. You should be able to log in now.

    Reach out again if you need any other help.

  • nilferraramarzo
    Replied on September 20, 2024 at 8:10 AM
    Dear Silvano,
    First of all, thank you!
    Second, what is that is triggering the "potential spam/phising"? So that I
    can make sure to avoid it/change it so that it stops deactivating.
    Thank you!
    Nil Ferrara
    Missatge de Jotform <noreply> del dia dv., 20 de set. 2024 a
    les 14:06:
    </noreply>...
  • Wilson JotForm Support
    Replied on September 20, 2024 at 8:20 AM

    Hi Nil,

    There is no indication or information about how the form was tag as potential spam/phising since it was tagged false by the system. To avoid your form for being tag potential spam/phising you can refer to our Terms of Use.

    Reach out again if you have any other questions.

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