My account got suspended again. Can you please reactivate it?

Hi,

Yesterday my account got suspended. After emailing you, you told me it was a false positive. Now, just when I started working on it again, it got suspended again.

Can you plese restore it? How can I avoid this happening again?

I am just doing a Jotform to have the statistics of football (soccer) game we do with friends.

Thank you!

Nil Ferrara

Hi Nil,

Thanks for reaching out to Jotform Support. I understand the issue, but I’ll need a bit of time to work out a solution. I’ll get back to you shortly.

Thank you, Chris! I'll wait!
Thanks!
Nil
Missatge de Jotform <noreply> del dia dv., 20 de set. 2024 a
les 9:47:
</noreply>...

Dear Chris,
How is this evolving?
Thank you!
Nil Ferrara
Missatge de Jotform <noreply> del dia dv., 20 de set. 2024 a
les 9:47:
</noreply>...

Hi Nil,

I've temporarily reactivated your account while we're working on a permanent solution. As soon as I hear back from the relevant team, I’ll update you here on this thread.

We appreciate your patience while we work on a solution.

Thank you, Chris!
Yes, thanks. A permanent solution would be perfect to avoid having the same
problem again. Thanks!
Best,
Nil Ferrara
Missatge de Jotform <noreply> del dia dv., 20 de set. 2024 a
les 11:14:
</noreply>...

Dear Chris,
My account has been deactivated for fourth time in 24h... hav you found a
permanent solution?
Thank you!
Nil Ferrara
Missatge de Nil Ferrara Marzo <nilferraramarzo> del dia dv., 20
de set. 2024 a les 11:51:
</nilferraramarzo>...

Hello nilferraramarzo,

I’ll need a bit of time to look into this and forward this to the relevant team. I’ll get back to you as soon as I can.

Thank you, Eldrex.
Best,
Nil Ferrara
Missatge de Jotform <noreply> del dia dv., 20 de set. 2024 a
les 14:37:
</noreply>...

Hi Nil,

The relevant team have made adjustments in your account as a permanent solution about the suspension issue. If in case you again encounter the problem, please let us know.

Reach out again if there’s anything else we can help you with.

Thank you, Chris.
It all seems to work smoothly. Thank you very much!
Best,
Nil Ferrara
Missatge de Jotform <noreply> del dia dv., 20 de set. 2024 a
les 14:59:
</noreply>...