Embedded form on Wix website scrolls to the bottom of the next page

  • MacStrongMentors
    Asked on September 20, 2024 at 12:33 AM

    When I click next on a page on this form it goes to the bottom of the website page. I cant decrease the window size as it will then mean double scrolling. It is worse on iPhone but also does it on a computer.

    https://www.macstrong.co.nz/complaintsform

    I have used the wix embed code and also tried it with the iframe code. Have the same issue no matter what I do.


    How do I prevent this scrolling to the bottom of pages on next.


    Thanks,

    Jono

  • Lara JotForm Support
    Replied on September 20, 2024 at 2:13 AM

    Hello MacStrongMentors,

    Thanks for reaching out to Jotform support. I tested your embedded form, but I cannot replicate the issue when I click on next button it does not scroll to the bottom of the page. Check out my results in the screencast below:

    Embedded form on Wix website scrolls to the bottom of the next page Image 1 Screenshot 20 I've gone ahead and cleared your form caches as an additional aid. Can you try it again and see how it goes? If you run into the same issue again, can you take a recording of what's happening and share the link with our Support Forum? You can upload the video recording to any public sharing platform like Google Drive, YouTube, or Dropbox and share the public link with us. You can also use Loom to record the video and share the video link with us.

    Give it a try and let us know how it goes.

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