How to cancel account subscription and delete payment on file?

Cancel account and delete payment on file.

It's 2024- it should be easier to cancel my subscription and delete my payment card on file.

Hi pcaparents2024,

Thanks for reaching out to Jotform Support. Sure, you can Cancel Your Subscription, but you'll have to do it on the Desktop version of Jotform because it's not available yet on the mobile app. Let me show you how:

1. On your My Forms page, hover your mouse over your Profile Image/Avatar icon, and click on it.

2. In the window that opens, click on Settings.

3. Under the Billing tab, click on Change Plan.

4. Click on the Downgrade button to switch to the Starter (Free) Plan.

Then, you'll see a pop-up window with some extra information about the downgrade. Just follow those instructions to continue with canceling your plan. Once done, please let us know so that we can then remove the payment card on file.

Let us know if you need any more help.

Please remove payment card on file.

Hi Julie,

I'm afraid we cannot remove your payment card on file while the subscription is still active; however, it should be automatically removed as soon as your plan expires on October 19, 2024.

Let us know if you have any other questions.