Account Suspended-Help

Hi,

Please help me retrieve my account, which has been suspended. Thank you for your prompt action.

Hi Maria,

Thanks for reaching out to Jotform Support. Allow me some time to reach out to the Relevant Team. I'll get back to you as soon as I can.

Thanks for your patience and understanding, we appreciate it.

Hi Maria,

Your account was suspended because you’ve got a form named W9 BLANK that was tagged as spam/phishing. We understand that this might not be the case with your form, but we had to act according to the general rule to be in compliance with our Terms of Use.

We did check your form, and it looks like the tagging was a false positive, so we've reactivated your account. You should be able to log in now.

Reach out again if you need any other help.

Thank you!

Can I continue creating the blank form W9 and form 590?

Hi Maria,

Yes, since there is no issue with the form, you can still use it. I've also cleared your Form Caches to refresh your form, and it should be no issues.

Give it a try and let us know if you need any help.