Conditions is not working properly

  • docandy
    Asked on September 19, 2024 at 1:50 PM

    I have a form with conditional fields and i have them set to not be visible, but they still are. Can you help me with my issue? Probably something I did.

    Link to Form


    Jotform Thread 19187011 Screenshot
  • Joeni JotForm Support
    Replied on September 19, 2024 at 2:04 PM

    Hi Andy,

    Thanks for reaching out to Jotform Support. I checked your form's condition and can see that it has a "Missing Fields". This is why the field that is supposed to be hidden is not working. Please note that once the condition is incomplete, it won't work. Conditions is not working properly Image 1 Screenshot 20I would suggest to fix the missing fields in the condition and try again. If the issue persists, please tell us what is the conditional flow so we can have a better idea of how to fix this.

    Give it a try and let us know how it goes.

  • docandy
    Replied on September 19, 2024 at 2:35 PM
    Thanks for your response! I fixed the missing fields. However, the fields
    are still visible even though it says they’re hidden. I’m sure I’m still
    missing something.
    Thanks in advance!
    Andy Kereky
    ...
  • Ronald JotForm Support
    Replied on September 19, 2024 at 2:58 PM

    Hi Andy,

    I checked your conditions and it is causing error on the logic as you're hiding the already hidden fields. You can check the updated condition below and copy it to your form. See the screenshots below:

    Conditions is not working properly Image 1 Screenshot 40Conditions is not working properly Image 2 Screenshot 51

    Doing this will fix the condition issues on your form. See the screencast below:

    Conditions is not working properly Image 3 Screenshot 62

    Reach out again if you need any other help.

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