need to reinstate my account

  • Shannon Green
    Asked on September 19, 2024 at 1:11 PM

    it not letting me sign back into my account


  • Paolo JotForm Support
    Replied on September 19, 2024 at 1:24 PM

    Hi Shannon,

    Thanks for reaching out to Jotform Support. I understand what you’d like to do, Let me reach out to our Relevant Team, we’ll get back to you as soon as we have an update.



  • Paolo JotForm Support
    Replied on September 19, 2024 at 2:45 PM

    Hi Shannon,

    We already got an update from our Relevant Team, your account was suspended because you’re account was tagged as spam/phishing based on the Old Terms of Use.

    We did check your form, and it looks like the tagging was a false positive, so we reactivated your account. You should be able to log in now.

    Reach out again if you need any other help.

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