Account Usage and Limits: What happens when the monthly submission limit is reached?

What happens after 100 monthly submissions are used. does it not allow for any more submissions to go through until upgraded or do new ones just replace old submissions

Hi Synergysupport,

Thanks for reaching out to Jotform Support. Since you have a Starter Plan (free account), you indeed can only receive a total of 100 submissions in a month. If the limit is reached, your form will be disabled and will show a 'Form Over Quota' error when accessed. Check out the screenshot below:

That means, form users won't be able to fill it out and will stay that way until the next monthly reset, which the date will depend on as it varies per Jotform account. It is either you wait for the next reset to happen, or upgrade your account to a higher plan for more usage space, as you have also mentioned. Here's how you can check your account's current usage limit, and the date of the monthly reset:

1. In your account's My Forms, click on your Profile Avatar in the top right corner of the page.
2. Click on Settings.
3. Go to the Usage tab on the left panel to see the summary of your account's usage and limits.
4. On the upper part of the page, the Monthly Usage reset date will be shown.
   
   

When I checked your account, I can see that it is almost at its limit, which is currently at 84/100. Please note that this limit applies to the entire account, so the total count will vary on the total accumulated limit of all the forms in it. But since you only have 1 form, the total will only come from that. Since the form will be disabled, and you'll not get new submissions, no existing submissions will be replaced. This is to also make sure that you can keep them in your account, until such time that you delete them.

If you decide to upgrade your account, you will have more space to accept new submissions, with the form getting disabled. Let me show you how:

1. On your My Forms page, click on Pricing in the blue navigation bar at the top of the page.

2. On the Pricing page, choose the plan you want to buy.

3. In the popup window, choose either a Monthly or Yearly payment schedule and either Credit/Debit Card or PayPal as the payment method. 

Here’s an example of the Bronze plan:

After you click on Continue, you'll need to enter your Credit/Debit Card details.

If you choose to use PayPal, you’ll get redirected to the PayPal payment page to complete the payment.

You might also want to check out this guide about Understanding Your Account Usage and Limits.

Let us know if you need any more help.