Why my account is supended?

  • Quierra Watts
    Asked on September 19, 2024 at 11:49 AM

    hello im not sure why i can't regain access to my acct could you please assist me with this?

  • Haseeb JotForm Support
    Replied on September 19, 2024 at 12:22 PM

    Hi Quierra,

    Thanks for reaching out to Jotform Support. I have forwarded this to the relevant team. We will circle back to you on this thread once we have an update from them.

    Thanks for your patience, we appreciate it.

  • Haseeb JotForm Support
    Replied on September 20, 2024 at 6:04 AM

    Hi Quierra,

    Your account was suspended because you’ve got a form named CC Authorization that’s breaking our Terms of Use by collecting credit card information in plain text fields.

    Why my account is supended?  Image 1 Screenshot 20In line with our PCI certification, we have to deny the collection of credit card details on regular forms. But, we have other PCI-compliant ways you can do this. All you need to do is choose one of the payment processors available on our platform and integrate it into your form. You still won't be able to collect credit card details directly, though. If you only want to collect your customer's payment details and charge them at a later date, you can take advantage of our Payment Authorization feature.

    I’ve gone ahead and deleted the offending fields and reactivated your account. You should be able to log in now.

    Reach out again if you need any other help.

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