Unable to input text to the form

  • McKameyAnimalCenter
    Asked on September 19, 2024 at 11:46 AM

    My survey (https://form.jotform.com/242545511039048) was working fine over the weekend but now users cannot input their name, address, etc. -- help please!

  • Joseph Christian JotForm Support
    Replied on September 19, 2024 at 12:24 PM

    Hi Jeff,

    Thanks for reaching out to Jotform Support. I cloned and tested your form, and it looks like the issue is with the text color. The text is currently set to white, which is why the users claimed they cannot input anything when they type since the form background is also white. To fix this, we just need to change the text color to black by injecting custom CSS code. You can copy this CSS code:

    input, textarea {
        color: black !important;
    }

    Let me show you how to inject it into your form:

    1. Click on the Paint Roller icon to open the Form Designer.
    2. Under the Styles tab, scroll down to Inject Custom CSS.
    3. Paste the code.

    Unable to input text to the form Image 1 Screenshot 20 We also have a guide on How to Inject Custom CSS Codes that you can check out.

    Reach out again if you need any other help.

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