Can you recover the updates I made to the form before my device rebooted?

  • docandy
    Asked on September 18, 2024 at 9:47 PM

    I was creating a new form when my Mac rebooted. Now the form "My Gifts and God's Invitation" is empty. Any chance you can recover it?

    Thanks!

    andy kereky

    440-570-8028

  • Rene JotForm Support
    Replied on September 18, 2024 at 10:00 PM

    Hi Andy,

    Thanks for reaching out to Jotform Support. Changes/updates to the form should be saved automatically. I checked your form and confirmed that it only contains a form header. Can you please tell us if you had an internet connection when you added fields to your form that day?

    As soon as we hear back from you, we can move forward with a solution.


  • docandy
    Replied on September 19, 2024 at 7:05 AM
    Hi Rene!
    Yes I had an internet connection as I was building the form.
    I hope you can find the info.
    Thanks for your efforts!
    Andy Kereky
    ...
  • Rene JotForm Support
    Replied on September 19, 2024 at 7:13 AM

    Hi Andy,

    The form should contain your updates if an internet connection was present. Unfortunately, there's no possible way that we can recover them as those changes may be saved to your browser caches. I suggest adding the fields again and start working with your form.

    Let us know if there's anything else we can help you with.

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