Autoresponder: Does not send emails to addresses with apostrophes

Has there been a response or fix for this issue? We have the same problem with emails that have an apostrophe. Not something we can control as they are external users filling out our forms.

Obviously works everywhere else they use it.

Hi Dipesh,

I just tested this and see that although Notification Emails are sending to addresses with apostrophes, the Autoresponder does not. Check out my screenshot below to see my results for the Notification Email:

I created a ticket and escalated this to our Developers. Although we don't know exactly when it'll be fixed, we’ll circle back to this thread when we have an update.

Thanks for your patience and understanding, we appreciate it.



Hi Sonnyfer,

Yes the issue is with the autoresponder and also the reminder function in the appointment element on the form. See screenshot below.

Do you know when this will be fixed?

I am sure this is an issue with many other customers out there.

Hi Dipesh,

Unfortunately, I can't give you an ETA for the resolution of the issue, but rest assured that our developers are already working on it, and we'll get back to you here of any updates. I also include in the escalation that the same issue happens in Reminder Emails.

Thanks for your patience, we appreciate it.