Autoresponder email is not sending to submitters.

The email with a copy of the signed agreement is not being sent. I try to test, but not receiving test email either. Please help.

Hi AmenUniversity,

Thanks for reaching out to Jotform Support. I checked your autoresponder email, and it appears that you're using the first email address, which is hidden from the submitters. Can you try to choose a second email field in your autoresponder emails? Let me show you how:

1. In Form Builder, in the orange navigation bar at the top of the page, click on Settings. 

2. In the menu on the left side of the page, click on Emails.

3. Hover your mouse over your Autoresponder and click on the Pencil icon to customize it.

4. Under the recipients tab, select the second email address field.

Can you try to test your form again? If you run into the same issue again, let us know, and we'll do some more testing to see what's going on. 

Give it a try and reach out again if you have any other questions.

Great, thank you!

I selected the 2nd email. I'll let you know if I run into any issues.

Joel