Account still shows overlimit after deleting submission data

  • alexkassem
    Asked on September 18, 2024 at 3:00 PM

    Hello,

    i have cleared the storage quota to 0 bytes of 10 GB used, but it still says "form over quota." Can you help me resolve this issue?


    Account still shows overlimit after deleting submission data Image 1 Screenshot 20

  • Israel JotForm Support
    Replied on September 18, 2024 at 3:03 PM

    Hello Alex,

    Thanks for reaching out to Jotform Support. I have recalculated your account limit and cleared your form cache. You should not see the overlimit message now.

    Let us know if there’s anything else we can help you with. 

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