Unable to submit: credit card information not accepted

Several folks trying to use one of my forms are complaining that it will not accept credit card information that is perfectly good. Have there been problems in the last day or so?

Hi TerryGALA,

Thanks for reaching out to Jotform Support. There are no issues with payment integration recently. I also checked your form and it is integrated properly. Can they try again using another browser or device if the same thing happens? Also, make sure they're connected to a stable internet connection. I went ahead and cleared the form cache to fix any possible cache issues in the form.

Can you do a test submission on your form and see if you also encounter the same issue? It would also be helpful if you could record your screen of the steps you made and the outcome it gave you so we can try to replicate it on our end. You can share the video recording on any public sharing platform like Google Drive or Dropbox, or you can simply use Loom to record the video and share the video link with us.

After we hear back from you, we’ll have a better idea of what’s going on and how to help.