Upload space limit doesn't change after deleting the entries

Not sure what I'm doing wrong here but I'm trying to clear out some space in our storage. I've deleted some tables with large uploads, purged them from the trash, reset the cache, I've logged out and logged back in, but the upload space stays the same. (59.65 GB out of 100GB used.)

Hi Stacey,

Thanks for reaching out to Jotform Support. I checked your Western Living's Designers of the Year 2024 Entry form and saw that you forgot to purge the deleted submissions from the trashed entries, which is why the upload space stays the same. Emptying the trashed entries is easy. Let me show you how:

1. In the Submission Tables, click the 3 Dots icon of the tables tab.
2. Select Trashed Entries.
3. From the Trash window on the right side, click on Select All.
4. Select Delete Forever.
5. From the catalog, choose Delete to confirm.

You can download the submissions and the submission files if you want to save a copy and not lose any important information. Emptying the Trashed Entries folder will permanently delete the submissions. You might also want to check out this guide about How to Delete Form Submission Data and Understanding Your Account Usage and Limits.

Give it a try and let us know if you need any help.