Form tracking with GA4 or GTM isn't working

We followed all of the steps in this guide, but still form submissions are not showing up in GA4 or GTM for us. Does GA4 code needed to be added to JotForm directly?

https://www.jotform.com/help/1076-how-to-track-online-form-submissions-using-google-analytics/

Hi Charlie,

Thanks for reaching out to Jotform Support. I’ll need a bit of time to look into this. I’ll get back to you as soon as I can.

Hi Charlie,

You can try adding the Google Analytics widget on your form and input your Google Tracking ID on Google Tracking ID field on the Google Analytics widget. For reference, you can check or clone my demo form, or you can do it on your end. Let me show you how to do it:

1. In Form Builder, click on Add Element on the upper-left part of the screen.

2. Click on the Widgets tab next to the Payments tab.
3. Type Google Analytics on Search field.
4. Drag and drop the Google Analytics widget to your form.

5. Click on the Wand icon on the Google Analytics widget.

6. Input your Google Tracking ID on Google Tracking ID field.
7. Click on Update Widget on the lower-right part of the screen.

That's it. If that’s not exactly what you’re looking for, can you explain a bit more about the issue you've encountered when you're setting it up? Take note that the How to Track Online Form Submissions Using Google Analytics 4 setup guide only works on forms added to a website using the form’s source code, so other form embed methods will not work. You can also share with us a screen recording of what’s happening so we can try to replicate it on our end. You can share the video recording on any public sharing platform like Google Drive or Dropbox, or you can simply use Loom to record the video and share the video link with us.

Keep us updated and let us know if you need any more help.