Approval Flow: When someone in the approval process asked something related or just for some information how can we do it?

Hello Support

My users want to comment on the forms they submitted, or when someone in the approval process asked something related or just for some information. They want it like how Jira Service Management works.

Is it possible? Thank you

Hi itservicedesk253,

Thanks for reaching out to Jotform Support. I’ll need a bit of time to look into this. I’ll get back to you as soon as I can.

Thanks for your patience and understanding, we appreciate it.

Hi itservicedesk253,

You can enable the Request More Information option from the Advanced tab of the Approval Properties, which will allow your approver to ask for additional information to form fillers. Doing that is easy. Let me show you how:

1. In the Workflow page, click on the Gear Icon of the Approval element to open Approval Properties.

2. Go to Advanced tab, toggle On for the Request More Information option.

3. The Approver will have to click on Go to Inbox in the Approval email they have received.

4. In Jotform Inbox page, scroll down to the bottom part of the submission.

5. On the Approval Step portion, click on the 3 Vertical Dots and the Request More Info button will appear.

6. Click on it and the Email modal will appear, then you can proceed to Send it.

If that’s not exactly what you’re looking for, can you explain a bit more, so we can help you better?

Give it a try and let us know if you have any other questions.

Hello Support

Have tried the solution you offer before i made this ticket, CMIIW, that goes to email right? my user wants to stay in inbox

For example like in Jira Service Management, below SS with added sketches

so the conversation happens just below the related inbox body, where the current approvers take place, like for example.... in reddit's threads

Another SSs from Jira Service Management, for sample and perspective, This is happens just below the main boby

Hi itservicedesk253,

I understand your needs, but I’ll need a bit of time to work out a solution. I’ll get back to you shortly.

Thanks for your patience, we appreciate it.